Care365 Doctor Online is operated by VoxIt Media Consulting AB, ("Care365 Doctor Online", "we", "us", or "our"). We are responsible for the processing of personal data described in this Privacy Policy.

We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws.

This Privacy Policy applies when you use the Care365 Doctor Online mobile application, website, or related services where VoxIt Media Consulting AB acts as the data controller.

This policy does not apply to any third-party services that may be accessed through our platform, which are governed by their own privacy policies.

We may collect and process the following categories of personal data:

1. Account Information: name, email address, phone number
2. Profile Information: basic user profile details you provide
3. Health Information (User Provided Only): information you voluntarily enter for consultation purposes
4. Usage Data: interactions within the app, feature usage
5. Technical Data: device type, operating system, IP address, app logs

Care365 Doctor Online is a telemedicine communication platform that enables users to connect with licensed healthcare professionals.

• The app itself does not provide medical diagnosis, treatment, or clinical decision-making
• Any medical advice, diagnosis, or treatment is provided solely by independent licensed healthcare professionals
• Health-related information entered by users is used only to facilitate communication with healthcare professionals

We process personal data to:

• Provide and operate the Care365 Doctor Online platform
• Enable communication between users and healthcare professionals
• Manage user accounts and appointments
• Improve app performance and user experience
• Ensure technical functionality and security

We process personal data based on:

• Contractual necessity (to provide our services)
• Legitimate interests (to improve and secure our services)
• Consent (where applicable, especially for health-related data)
• Legal obligations (where required by applicable law)

Users may voluntarily provide health-related information to facilitate consultations.

• This data is only used to support communication with healthcare professionals
• It is not used by the application for diagnosis or automated medical decisions
• Health professionals may add consultation notes as part of their professional duties

We process such data only with appropriate safeguards and in compliance with applicable data protection laws.

We retain personal data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Users may request deletion of their data where legally permitted.

We may use cookies, analytics tools, and similar technologies to:

• Improve app performance
• Understand usage patterns
• Enhance user experience

Users can control tracking through device or browser settings where applicable.

We do not use tracking for unrelated third-party profiling without consent.

We may share data with:

• Licensed healthcare professionals (to provide consultations)
• Service providers (hosting, analytics, infrastructure)
• Legal authorities when required by law

We do not sell personal data.

If data is transferred outside your country, we ensure appropriate safeguards such as:

• Standard contractual clauses
• Equivalent legal protections where applicable

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (where legally allowed)
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Opt out of marketing communications

To exercise your rights, contact us at: support@care365.clinic

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

Care365 Doctor Online is not intended for children under applicable minimum age requirements without parental consent where required by law.

If you have questions about this Privacy Policy or your data, you can contact:

VoxIt Media Consulting AB
Email: support@care365.clinic